Why the name FirstWire Apps?
Our legal name is “Business Intelligence Consultant and Services LLP”. FirstWire Apps is our registered trademark and a brand name.
On May 24, 1844, Morse sent the historic first message over the wire: “What hath God wrought!”
The first time in the history of humans that thoughts could be sent long distances over the wire, the invention of telegraph stands as a turning point in history. This gave birth to telephone, computer network and then finally the Internet.
We took inspiration from this historical event and wanted to be a company known for innovations that have the power to change the course of history while keeping the best interest of humanity at its heart.
The brand name “First Wire” symbolizes “First in Innovation”.
Innovation can happen anywhere: how we sell services, work practices, technology, products, company culture, and the team structure. We aim to do better every day in everything we do.
Anand Agarwal, Founder and Chief Executive Officer
Anand is a Founder and Chief Executive Officer at FirstWire. He is a computer science postgraduate from one of the best Indian Engineering Colleges, Moti Lal Nehru National Institute of Technology, Allahabad, and a Graduate in Mathematics and Physics subjects.
Anand has 20 years of experience in the Software Industry with roles spanning across domains like Telecom, Retail, and E-Commerce with technologies like Cloud, SaaS, Big Data, Analytics, and Web & Mobile App Frameworks. He has worked with some big clients in various capacities in roles like project manager and delivery manager, and he finally started his own company.
Before FirstWire, he worked with CGI, Canada’s biggest IT Services company. Prior to that, he had played key roles with companies like Tata Consultancy Services (India’s biggest IT Services Company) and Tesco’s Business Intelligence department (UK’s most prominent retail company).
Anand founded the company in 2012 and is instrumental in growing it from 3 to 100+ employees while servicing 400+ customers across the globe.
There are thousands of IT Services and web development companies, but finding a company that is capable, trustworthy, and transparent is challenging. We aim to become a company you can trust with your money, time, and idea.
Our Mission is “Deliver High-Quality Services.”
Our People Mission is “Make People Better, Smarter and Happier.”
Our long-term vision is to create a work environment where our clients, employees, and shareholders feel happy, respected, and treated fairly and contribute towards making this world a better place.
We want to be “First in Innovation” and wish to make a significant difference in the lives of our clients, users, employees, shareholders, and the world in general.
Interview with Anand
Our marketing team caught Anand for a candid and freewheeling chat to discuss his life, company, mission, and inspirations.
We have a team of software professionals with diverse experience ranging from project management to architecture, design to coding, support, marketing, and other aspects of digital business.
We work as a cohesive unit with a shared vision and a common value system.
We acknowledge the importance of team structure and build our team in a way as to minimize bureaucracy as much as possible. We believe in collaborative working and offer clear guidance and support to team members as and when required.
Our teams are divided based on major technological/functional areas and are led by group heads. Each area has a pool of senior members handling projects as Leads, who are supported by other team members.
All our technical team works in coordination with HR, Admin, Finance, and other internal support departments.
Our first rule is “Respect for all”. We foster a culture where respect and support for team members is the natural way of doing things. We encourage learning and experimenting within the boundary and timelines of projects. Our aim is to strive for innovation, critical thinking, and creativity.
We follow a flat team structure where every member feels free and safe to share their opinions and ideas and can collaborate on any type of project.
We have a set of standard processes for project execution, HR, and other functions, so there is no ambiguity in operations. We are governed by a set of operating principles.
We follow an elaborate hiring process to ensure we get the best talent. It is vital for our operation as we believe in having a group of people who are self-motivated to do great things rather than being micro-managed. We hire experienced professionals and fresh graduates from some of the top Indian Engineering and Management Colleges and provide them with full-fledged training before placing them on any task or project.
We provide pre-defined career strategies for members to choose and flourish. We provide an environment for members to grow and enhance their skills to become project managers, technical architects, support managers, and marketing and sales professionals. Team members can move between roles as per their willingness and aptitude for the new role.
Training & Learning
We run regular training programs to make sure that our members are well-trained in the latest technologies, tools, and techniques. Our emphasis is on training as it greatly impacts the team’s efficiency.
Employee Well Being
We believe in the holistic well-being of our employees and, thus, regularly run wellness programs. In addition, our insurance options and policies get our employees covered in case of any emergency. We also organize events and informal gatherings to make sure that members are engaged with the local community and have a good relationship with other members.
Appraisal Process and Attrition
We follow a quarterly check-in system for appraisals and provide regular feedback to our members so they can work on their performance accordingly. As a result, every member stays aware of where they stand, encouraging them to course correct before it’s too late.
This system gives us an opportunity to identify top performers early on and put them on the fast track. With a better performance appraisal and reward system, our annual attrition rate remains lower than 10%.
We believe in keeping things predictable and structured by using well-defined processes. The right balance of process and flexibility is required to run projects in today’s agile world.
We follow one of the two ways to take clients’ requirements and make a project proposal for you.
The first one is where we sell services as a product; it gives you a fair idea of what value you will get for your hard-earned money. You can add your custom requirements as well.
The second one is when you have a custom requirement; our team studies your requirements to make estimates and provide you with a quote for the complete project.
Estimation & Planning
We follow an estimation model based on our experience and the industry’s best practices. There are pre-defined models for each type of project, so there are very few chances for inaccuracy. We ensure that our estimates are aggressive yet reasonable to produce quality deliverables. Our highly experienced team of Business Analysts and Project Managers make sure that estimates are as accurate as possible.
Once we sign off on time & cost estimates, we take it as a fixed-price project and do not increase the price even if we take more time to complete. So any mistake in estimation is on us; this is as per our promise of a “Fixed Price” guarantee.
We have a very smooth client onboarding process that helps in setting up the project team, communication channels, and project plan as soon as we start.
Project Management & Monitoring
Our internal project management tool helps create a complete WBS with an automated follow-up process. The client can participate in the project planning activity and monitor and control the team as per the project execution model. Our project managers monitor projects and ensure that projects are delivered on time and meet the agreed quality standards.
Quality Assurance & Delivery
We are always receptive and flexible to changes while assuring set quality standards. We undergo sufficient testing and reviews to keep the quality high at every stage of the Software Development Process. Our team believes in delivering the best quality from the very first time we send it for your review.
Support & Maintenance
Once we launch your project, our support team will be ready to support you with any issues or bugs. In addition, our team takes care of any housekeeping/routine activities to ensure that your application runs smoothly and is functional.
Making an app or web application is just the beginning, while every online business needs some form of online marketing to reach out to broader and more targeted audiences. A good marketing strategy coupled with a strong sales process can do wonders to increase traffic and sales for your apps and websites.
We also offer digital marketing services to take care of a complete digital experience and commit to being your lifetime service partner.
What makes us unique?
We strive to be the best company that is loved by both members and clients. We wish to be your reliable and trusted service partner. Our USP includes:
Speed of execution and turnaround time
We aim to have the fastest turnaround time without compromising on quality. Therefore, we involve only experienced and well-trained people in the project. Our focus is on completing the project and moving on to the next project rather than keeping a project pending.
Every company claims they work for their customers while “action speaks louder than words”. You can acknowledge a remarkable difference between our competitors and us. Our primary mission is to provide the best-in-industry service, so you don’t have to go to other vendors.
Innovative approach to Services
We believe in transparency and thus show our prices, features, and timelines upfront on our website. Our policy of no “hidden charges” and no “client budget-based pricing” is very clear.
We are proud to launch some of our services as fixed-price products; this innovative approach cleans up the mess in the IT services industry, where agencies charge anything to anyone. We understand that many projects are flexible and should be estimated for cost and pricing; however, the majority of the projects can be started on a fixed-price basis. We hope to bring certainty, transparency, and trust through this innovation.
Fair and Fixed pricing
The idea of asking for a “Budget” and customizing the prices and features based on “how much you can pay” is unethical. Therefore, we do not follow these practices as it stops us from standardizing our processes/services and hinder our growth.
We have decided to open up our pricing for most of our services so you can be confident that you are getting fair pricing and can always come back for the customization if needed.
Support and Same Time Zone Availability
We provide 24×7 support, so you will always have someone available for your emergencies.
Since we sell our services across the globe, our emergency support is available for all time zones.
We are a group of dedicated, goal-driven, and passionate individuals who are determined to do their best work. We are sensitive to your culture and have good experience in the way international operations are conducted. You will certainly like our fun and passion-driven approach.
Our culture and value system
We have a very strong value system, and all our members are aligned with the same. Ours is a cohesive team working towards a common goal. All our members are proud to deliver world-class services and have a culture to go the extra mile to help our clients.
Our work culture and HR policies are the best in the IT Services industry, thus enabling us to have the lowest attrition rate, which is less than 10%. However, it is much needed as it helps you experience certainty and non-disruption to your project and operations.
Our Operating Principles
We have a strong value system and a set of operating principles that all our members follow.
Openness, Honesty & Integrity
We are open and honest when we communicate internally or externally. Integrity is a must have attribute and cannot be compromised. We pride in keeping our operations clean and ethical. Any activity which is unethical or illegal whether it is intentional or unintentional is not tolerated.
Respect for Others
We believe in “Treat others the way you like to be treated yourself.” We believe in respecting and behaving gently with every human being irrespective of their role, position, gender, race or physical appearance.
Bullying, cursing or bad manners are strictly prohibited whatever the situation is.
We want all our members to be emphatic with all stakeholders. We should not judge people based on their short term behavior. They might be going through a bad situation and a proper discussion with them may resolve the short term situation.
Empathy is “the ability to share someone else’s feelings or experiences by imagining what it would be like to be in that person’s situation.”
All members need to take full responsibility of the tasks and projects they do. There should be no blaming others for the bad outcome. A member needs to figure out how to do the job perfectly and seek for the resources and support from management in advance, rather than giving excuses for any lapses.
Members are supposed to give their 100% in whatever they do and always aim to produce excellent results. We strive to be the best in the marketplace. Every member has the obligation to produce best results to be able to contribute in this mission.
We believe in treating our customer the best and do not hesitate to go out of our ways to provide the best possible services.
Every member has the responsibility to do their best to support customers and make a lasting impression on customers by providing an impeccable service.
We are all here to produce meaningful results for our clients, members or company shareholders. Every member needs to deliver results as per the expectation and job roles. If there are roadblocks in delivering results then the member should consult with her/his supervisor.
Hire & Build Best Talent
Every one in the company is a brand ambassador. Every member has a responsibility to refer and hire the best talent. And also nurture this talent by providing enough mentoring, training and learning opportunities.
Learning & Innovation
Our motto is “First in Innovation”. We never stop innovating. This innovation can happen in any space, whether it is the way we interact with our client, run our projects, do sales and marketing or hire talent. We break the status quo and try to figure out a better, cheaper and faster way of doing things by thinking out of the box.
Accomplish more with less. Constraints breed resourcefulness, self-sufficiency, and invention. There are no extra points for growing headcount, budget size, or fixed expense.
Why work with us?
“If you’re offered a seat on a rocket ship, don’t ask what seat!” – Former Google CEO Eric Schmidt
Are you looking to have a major impact in the IT Services space? We are growing like crazy, and we will make a huge impact in this space; this also means that the members joining us now will have immense opportunities and benefits and will get a chance to work with some great minds.
Get on the ship.
Purpose, Mission and Vision
Our mission and vision are not just slogans but our guiding force to march into the bright future. We aim to become the best company in our space.
All our members (irrespective of their position) are bound by the values and operating principles. These are our core principles which we proudly stand on; this defines the DNA of our company. Our team is passionate about these values and exhibits the highest working standards. So who wouldn’t want to join this team?
Our high hiring standards help us absorb the finest minds in the industry. We are confident that the quality of your colleagues alone will be one of the most impressive factors for you to work with us for years to come.
We have a time-bound career progression plan for each member; everyone is given a fair and equal chance to prove themselves and advance in their career by leaps and bounds. Age and experience are just a number, and if you have the right attitude and willingness to work hard, you can reach any heights.
We have the best HR policies if you compare us with our competitors. We have well-defined leave, entry, exit, and other employee-centric policies.
Compensation and Reward System
We aspire to provide better compensation and rewards compared to our local competitors. We ensure that you are treated fairly in terms of compensation and receive good rewards for your work. We appreciate you for the experience and skill you bring to the table.
Employee Well Being
We have all essential employee wellness policies like medical insurance, provident fund, and gratuity options. In addition, we organize regular wellness sessions and clinics for our members and make sure that they get good primary consultations on any health-related issues.
We even conduct sports and cultural events and participate in local festivals to keep our members engaged with the local community.
Work is fun
We are not boring people; work is actually fun when you work with us. We follow the rule, “Work hard, Party harder”.
Join our team and feel the high-energy vibes.
We provide one of the best infrastructures so you can focus on your work without worrying about the working conditions. Our offices are rated one of the best in the local community. You can visit our office and have a conversation with our hiring manager to have a first look at the office and other facilities.
We build long-term relationships with our clients. Our project success rate, client rewards, and testimonials are proof of it.
We work with global clients from the USA, Europe, Canada, Australia, the Middle East, and Asian countries. We have worked with more than 400 clients in 10 years.
Company’s Registered Name: Business Intelligence Consultant and Services LLP
Brand name: FirstWire Apps
Year of Incorporation: 2012
Registered with: Ministry of Corporate Affairs, Government of India, India
Company Registration Number: AAB-1164
Company GST ID: 29AAMFB1436F1ZJ
Company Operations and clients: USA, UK, European Countries, Middle East, Australia and Asian countries
Bangalore : 3rd Floor, 334, 27th Main Road, 2nd Sector, HSR Layout, Bangalore-560102
Lucknow : SUNdigo Tower, 1st Floor, CP -36, Viraj Khand – 5, Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010.
Phone Number (USA) : +1 415 800 4709
Phone Number (India): +91-9986-292-508
Email id: email@example.com
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