Shopify Support Monthly Retainers
Busy fixing your store ? Or growing your core business?
Our Silver, Gold, and Platinum retainers give you access to a dedicated expert team for 10 to 20 hours per month at 50% off. You also benefit from rollover hours and easy cancellation.
With FirstWire, you get access to a team of Shopify developers, digital marketing experts, and graphic designers at a fraction of the cost of hiring and managing your own in-house team.
Backed by 13+ years of experience as a Shopify Partner, and work delivered for 1,000+ stores across the US, Europe, and Australia, FirstWire helps you keep your store optimized, competitive, and ready for continuous growth.
Packages
These offers are valid from 20-Apr-2026 to 30–Apr-2026.
Silver
Pricing: $300 USD/Month, for 10 Hours/Month
Best for Shopify Stores that need regular website edits, maintenance, support, and small improvements. Suitable for Shopify Basic and Grow Plans.
Includes:
- 10 hours/month of expert Shopify support
- Development, design, maintenance, digital marketing, AI related and optimization tasks
- Access to a Daily task tracker
- Monthly reporting
- Task estimates and approval before work begins
- Additional hours at a discounted rate of $35 USD/hour
In this package, we will include:
A) Shopify Development, Design & Maintenance
- Integration of Shopify 2.0 features
- Website edits and customization
- Website upgrades
- Theme upgrades
- Home page design revamp and page enhancements
- Product page enhancements
- Cart page enhancements
- Development of custom features
- Maintenance & support tasks
- Emergency support and bug fixing
- Backup and recovery
- Data migration
B) App Integrations, Automation & Shopify Features
- New app integration
- Identifying unused apps and cleanup
- Automation setup
- Setup of Shopify Flows
- Automation and AI integration
- Setting up AI chatbot
- Setting up International Markets through Shopify Markets
- Setting up B2B stores
- Setting up Shop mobile app
C) SEO, CRO, Analytics & Performance
- SEO issue fixes
- SEO fixes and optimization
- Continuous website optimization
- Site performance management
- Conversion rate optimization (CRO)
- Analytics and tracking support
- Google Analytics (GA4) integration
- Website audit and corrections
- UI/UX improvements
D) Content, Creative & Marketing Support
- Content and design enhancements
- Banner design
- Product image enhancements
- Content creation
- Image/video creation
- Email campaigns
- Digital marketing tasks
E) AI / LLM Optimization & Consultation
- Configuration for LLM listing
- AI/LLM optimization (GEO / AEO readiness)
- Practical AI consultation for your team
- AI use-case guidance
- AI integration recommendations for your store workflows
F) And More
- Product updates
- Theme editing and customization
- Home page enhancements
- Many other small and big Shopify tasks – all under one retainer
Terms & Conditions:
- Original price of this package is $500 USD/month. We are offering it at a special discounted price for a limited period.
- You can buy multiple seats/plans if you require more monthly hours.
- Additional hours can be purchased at $35 USD/hour.
- You can cancel this service at any time. There is no minimum term; however, the plan remains active until the current billing cycle ends. Payment is non-refundable. A two-week notice is required for cancellation.
- The work may include development, maintenance, design, content, SEO, analytics, AI, and other related Shopify tasks. Total monthly work will be limited to your selected plan hours.
- We will provide an estimate for each task and get your approval before starting work.
- You will have access to a daily task tracker.
- We will maintain task records and send a monthly report.
- Unused hours will carry forward to the next month for a maximum of 3 months.
- If a third-party app, theme, software, or paid asset is required, you will need to purchase it separately.
- This pricing applies only to our service time and does not include the cost of apps, themes, software, or other paid assets.
Gold
Pricing: $400 USD/Month, for 15 Hours/Month
Best for growing Shopify stores that need ongoing support plus more room for enhancements, SEO fixes, app integrations, and AI-related improvements. Suitable for Shopify Grow and Advanced plans.
Includes:
- 15 hours/month of expert Shopify support
- Development, design, maintenance, digital marketing, AI related and optimization tasks
- Access to a Daily task tracker
- Monthly reporting
- Task estimates and approval before work begins
- Additional hours at a discounted rate of $35 USD/hour
In this package, we will include:
A) Shopify Development, Design & Maintenance
- Integration of Shopify 2.0 features
- Website edits and customization
- Website upgrades
- Theme upgrades
- Home page design revamp and page enhancements
- Product page enhancements
- Cart page enhancements
- Development of custom features
- Maintenance & support tasks
- Emergency support and bug fixing
- Backup and recovery
- Data migration
B) App Integrations, Automation & Shopify Features
- New app integration
- Identifying unused apps and cleanup
- Automation setup
- Setup of Shopify Flows
- Automation and AI integration
- Setting up AI chatbot
- Setting up International Markets through Shopify Markets
- Setting up B2B stores
- Setting up Shop mobile app
C) SEO, CRO, Analytics & Performance
- SEO issue fixes
- SEO fixes and optimization
- Continuous website optimization
- Site performance management
- Conversion rate optimization (CRO)
- Analytics and tracking support
- Google Analytics (GA4) integration
- Website audit and corrections
- UI/UX improvements
D) Content, Creative & Marketing Support
- Content and design enhancements
- Banner design
- Product image enhancements
- Content creation
- Image/video creation
- Email campaigns
- Digital marketing tasks
E) AI / LLM Optimization & Consultation
- Configuration for LLM listing
- AI/LLM optimization (GEO / AEO readiness)
- Practical AI consultation for your team
- AI use-case guidance
- AI integration recommendations for your store workflows
F) And More
- Product updates
- Theme editing and customization
- Home page enhancements
- Many other small and big Shopify tasks – all under one retainer
Terms & Conditions:
- Original price of this package is $700 USD/month. We are offering it at a special discounted price for a limited period.
- You can buy multiple seats/plans if you require more monthly hours.
- Additional hours can be purchased at $35 USD/hour.
- You can cancel this service at any time. There is no minimum term; however, the plan remains active until the current billing cycle ends. Payment is non-refundable. A two-week notice is required for cancellation.
- The work may include development, maintenance, design, content, SEO, analytics, AI, and other related Shopify tasks. Total monthly work will be limited to your selected plan hours.
- We will provide an estimate for each task and get your approval before starting work.
- You will have access to a daily task tracker.
- We will maintain task records and send a monthly report.
- Unused hours will carry forward to the next month for a maximum of 3 months.
- If a third-party app, theme, software, or paid asset is required, you will need to purchase it separately.
- This pricing applies only to our service time and does not include the cost of apps, themes, software, or other paid assets.
Platinum
Pricing: $500 USD/Month, for 20 Hours/Month
Best for active or scaling Shopify stores that need frequent updates, faster progress, and continuous optimization across multiple areas. Suitable for Shopify Advanced and Shopify Plus Plans.
Includes:
- 20 hours/month of expert Shopify support
- Development, design, maintenance, digital marketing, AI related and optimization tasks
- Access to a Daily task tracker
- Monthly reporting
- Task estimates and approval before work begins
- Additional hours at a discounted rate of $35 USD/hour
In this package, we will include:
A) Shopify Development, Design & Maintenance
- Integration of Shopify 2.0 features
- Website edits and customization
- Website upgrades
- Theme upgrades
- Home page design revamp and page enhancements
- Product page enhancements
- Cart page enhancements
- Development of custom features
- Maintenance & support tasks
- Emergency support and bug fixing
- Backup and recovery
- Data migration
B) App Integrations, Automation & Shopify Features
- New app integration
- Identifying unused apps and cleanup
- Automation setup
- Setup of Shopify Flows
- Automation and AI integration
- Setting up AI chatbot
- Setting up International Markets through Shopify Markets
- Setting up B2B stores
- Setting up Shop mobile app
C) SEO, CRO, Analytics & Performance
- SEO issue fixes
- SEO fixes and optimization
- Continuous website optimization
- Site performance management
- Conversion rate optimization (CRO)
- Analytics and tracking support
- Google Analytics (GA4) integration
- Website audit and corrections
- UI/UX improvements
D) Content, Creative & Marketing Support
- Content and design enhancements
- Banner design
- Product image enhancements
- Content creation
- Image/video creation
- Email campaigns
- Digital marketing tasks
E) AI / LLM Optimization & Consultation
- Configuration for LLM listing
- AI/LLM optimization (GEO / AEO readiness)
- Practical AI consultation for your team
- AI use-case guidance
- AI integration recommendations for your store workflows
F) And More
- Product updates
- Theme editing and customization
- Home page enhancements
- Many other small and big Shopify tasks – all under one retainer
Terms & Conditions:
- Original price of this package is $1,000 USD/month. We are offering it at a special discounted price for a limited period.
- You can buy multiple seats/plans if you require more monthly hours.
- Additional hours can be purchased at $35 USD/hour.
- You can cancel this service at any time. There is no minimum term; however, the plan remains active until the current billing cycle ends. Payment is non-refundable. A two-week notice is required for cancellation.
- The work may include development, maintenance, design, content, SEO, analytics, AI, and other related Shopify tasks. Total monthly work will be limited to your selected plan hours.
- We will provide an estimate for each task and get your approval before starting work.
- You will have access to a daily task tracker.
- We will maintain task records and send a monthly report.
- Unused hours will carry forward to the next month for a maximum of 3 months.
- If a third-party app, theme, software, or paid asset is required, you will need to purchase it separately.
- This pricing applies only to our service time and does not include the cost of apps, themes, software, or other paid assets.
Client Testimonials
Robert Tenorio
This company has done great work for me. I plan on using them monthly for the improvement of my business. I feel lucky to have have found them and I recommend them wholeheartedly.
thriivelyfe.com
Scott Zachowllc
I’ve worked with the Firstwire team for 2+ years and they are always responsive and they excel at delivering a responsive high converting website. I’m looking to expand the scope of work in 2026!
bellewooddesigns.com
Bernard Jammet
Our sincere appreciation for the exceptional experience working with the Firstwire team on the redesign of our FawcettBoat website. We truly appreciate the professionalism and ease of collaboration throughout our partnership. The Firstwire team’s responsiveness was invaluable in ensuring that our needs were met promptly and effectively, not to mention an on-time and on-budget delivery. We are looking forward to our ongoing relationship managing our SEO’s and marketing campaigns.
fawcettboat.com
Destinee Buchanan
We’ve worked closely with Vinod and the team, and we’ve had an outstanding experience. The team is responsive, skilled, and always delivers quality work quickly, even under tight deadlines. Their support has been crucial to the success of our recent campaigns. Highly recommend them to anyone looking for a smart, reliable marketing partner.
quietiapparel.com
David Michaels
Anand, We would like to express our sincere thanks to you and your team on the completion of our website project. Our website was transformed, with a more modern look, clean code and delivered in a timely manner. Your knowledgeable team provided us with expert assistance and kept us informed every step of the way in the development of our new site. They were very responsive to our requests, and provided daily updates to the status of the project. We were impressed that you were even able to create custom solutions for some of our needs and always supplied options for us to choose from based on our need and budget. Due to your diligent work and effective communication along the way we were able to complete our project on time and on budget. This has been our best experience working with an overseas development team and based on that, we would not only recommend you to others but we also look forward to working with you on future projects.
Ken Hagerstrom
Our company decided to upgrade two of our websites to a newer, faster version of the same theme. Our sites have several 3rd party integrations and custom coding. We engaged FirstWire Apps to complete the implementation. Varum and his team developed a project plan for each site within 24 hours of our engagement and, within a few days, had a first version of the sites ready for our comments. Every request we made was responded to and implemented within 24 hours. The sites went live one week before the projected go-live date. After the sites went live, we had some things that needed to be updated, and they were all responded to within 24 hours. I would highly recommend Varun and his team at FirstWire Apps.
Portfolio (1000+ Shopify Stores)
Reviews
Shopify Support
Shopify has evolved significantly with Shopify 2.0, offering powerful improvements that can directly enhance your store’s performance, flexibility, and growth.
Your Shopify store is never really “done.”
There are always updates to make, bugs to fix, apps to manage, pages to improve, SEO issues to resolve, and new opportunities to grow – including optimizing your store for AI-driven discovery (ChatGPT, Google AI, Copilot, and other LLM-powered experiences).
On top of that, Shopify merchants now need help understanding how to use AI practically in their store operations, marketing, customer support, and growth workflows.
We are running Shopify Support Retainer Services to help you manage and optimize your store.
With our monthly retainer plans, you get a reliable Shopify expert team on standby for ongoing improvements, fixes, support, growth-focused execution, and AI consultation/training – without the cost and complexity of hiring in-house.
We have launched special limited-time support offers – Silver, Gold, and Platinum packages. Please have a look at these packages.
Why FirstWire Apps?
We are a Shopify Partner Company with 13+ years of e-commerce experience, and have worked with 1,000+ stores; most of these stores are based in the USA, Europe and Australia.
We have worked across different industries and store sizes – helping with upgrades, customizations, troubleshooting, app integrations, SEO improvements, and ongoing support.
We focus on continuous improvement, not just ticket closure, so your store keeps moving forward month after month. Our retainer plans are flexible, allowing you to use monthly hours for whatever your store needs most at that time.
You can also sign-up for our Shopify Upgrade and Shopify SEO Services as well.
For more information or to setup a meeting, please write to info@firstwireapp.com, or submit the contact form. You can also call at +1 (669) 333-5580 or at +919986292508.
Also looking to upgrade and revamp your Shopify stores with a fixed priced package? Please check our Shopify Upgrade Packages.
GET IN TOUCH
Are you interested in signing up for any of these Shopify Monthly Support Retainer Packages? Please reach out to us by submitting this form. You can also email us at info@firstwireapp.com, or call at +1 (669) 333-5580
We will be happy to help you choose the package that best fits your business needs.
We will get in touch with you in 24 hours or sooner.
CUSTOMER SUPPORT TEAM
Our customer support team will review your requirements and assess which of our packages or services are the best fit. They may contact you to better understand your needs.
TECHNICAL TEAM
Our technical team will then connect with you to begin the project right away, or prepare a formal proposal if your requirements are more complex.
PROJECT INITIATION
You can subscribe to any of these packages. Once we receive payment, we will formally initiate the retainer services. A dedicated project manager will be assigned to coordinate with you and the delivery team.
Depending on the scope, your project team may include a Project Manager, UI Designer, Shopify Developers, Shopify App/Integration Specialists, AI Developers, Graphic Designer, and Digital Marketing professionals.
START YOUR PROJECT
