BigCommerce Support Monthly Retainers
With evolving BigCommerce features and AI-powered discovery, you face continuous updates, design changes, bug fixes, SEO improvements, and growth opportunities – along with the increasing need to leverage AI in marketing and operations.
Our limited-time retainers (Silver, Gold & Platinum) give you a dedicated expert team for 10-20 hours per month of website edits, fixes, optimizations, and revenue growth at 50% off, with rollover hours and easy cancellation.
Backed by 13+ years of eCommerce expertise, 1,000+ stores served across the US, Europe, and Australia, and a proven focus on continuous growth, FirstWire is the fastest way to keep your BigCommerce store ahead.
Packages
Limited-time offer valid from 09-Mar-2026 to 20-Mar-2026.
Silver
Pricing: $250 USD/month - 10 hours/month
Best for: BigCommerce stores on Standard / Plus that need steady support, maintenance, and small enhancements.
Includes
- 10 hours/month of expert BigCommerce support
- Development, design, maintenance, SEO, analytics, CRO, automation, and AI-related tasks
- Access to a daily task tracker (ticket-style workflow)
- Monthly reporting (work summary & outcomes)
- Task estimates & approval before we start
- Additional hours at a discounted rate of $30 USD/hour
In this package, we will include:
A) BigCommerce Storefront, Theme, and Maintenance (Stencil)
- Stencil theme edits, layout improvements, and storefront enhancements
- Header/footer/navigation changes
- Homepage, PDP (Product Detail Page) and Category Page improvements
- Cart and checkout experience improvements (within BigCommerce capabilities)
- Bug fixes and ongoing maintenance
- Emergency troubleshooting and issue resolution
- Backup guidance and recovery support (platform + third-party where applicable)
- Catalog updates and basic data cleanups
- Basic content/page updates
B) Apps, Integrations, and BigCommerce Features
- BigCommerce Apps Marketplace installs and configuration
- App cleanup (remove unused apps, reduce bloat, improve speed)
- Payment gateway setup support
- Shipping setup (Shipping Zones, Shipping Methods, real-time shipping integrations)
- Tax configuration guidance (Avalara and other setups, if used)
- API-based integrations support (lightweight changes and troubleshooting)
- Webhook/event troubleshooting (where applicable) Connecting email/SMS tools, review tools, loyalty apps, etc.
C) SEO, CRO, Analytics, and Performance
- Fixing common BigCommerce SEO issues (metadata, indexing, canonical, redirects)
- On-page SEO improvements for key pages
- Performance improvements (theme asset optimization, app load reduction)
- UX/CRO recommendations to improve conversions
- GA4 setup support
- Meta Pixel setup support
- Tracking and reporting support
D) Content, Creative, and Marketing Support
- Banner creatives and promotional graphics
- Homepage and landing page content improvements
- Product image enhancements (basic)
- Email campaign support (templates, edits, content, setup support)
E) AI / LLM Optimization and Consultation
- GEO/AEO readiness guidance (how your store appears in AI answers)
- Practical AI consultation for marketing and ops workflows
- Recommendations for AI chatbot/assistant options for BigCommerce storefronts
Terms and Conditions (Silver)
- Original price is $500 USD/month; discounted pricing is valid for a limited period.
- You can purchase multiple plans if you need more hours.
- Extra hours: $30 USD/hour.
- Cancel anytime. No minimum term. Plan remains active until the billing cycle ends. Payment is non-refundable. Two-week notice required.
- Total monthly work is limited to plan hours.
- Each task is estimated and started only after your approval.
- You get access to a daily task tracker.
- Monthly report will be shared.
- Unused hours carry forward up to 3 months.
- Paid apps, themes, and third-party tools are purchased separately by the merchant.
- Pricing includes only service time, not software/app costs.
Gold
Pricing: $350 USD/month - 15 hours/month
Best for: Growing BigCommerce stores on Plus / Pro that need regular enhancements, tracking, and conversion improvements.
Includes
- 15 hours/month of expert BigCommerce support
- Development, design, maintenance, SEO, analytics, CRO, automation, and AI-related tasks
- Access to a daily task tracker (ticket-style workflow)
- Monthly reporting (work summary & outcomes)
- More room for UX improvements, CRO experiments, and app/integration work
- Task estimates & approval before we start
- Additional hours at a discounted rate of $30 USD/hour
In this package, we will include:
A) BigCommerce Storefront, Theme, and Maintenance (Stencil)
- Stencil theme edits, layout improvements, and storefront enhancements
- Header/footer/navigation changes
- Homepage, PDP (Product Detail Page) and Category Page improvements
- Cart and checkout experience improvements (within BigCommerce capabilities)
- Bug fixes and ongoing maintenance
- Emergency troubleshooting and issue resolution
- Backup guidance and recovery support (platform + third-party where applicable)
- Catalog updates and basic data cleanups
- Basic content/page updates
B) Apps, Integrations, and BigCommerce Features
- BigCommerce Apps Marketplace installs and configuration
- App cleanup (remove unused apps, reduce bloat, improve speed)
- Payment gateway setup support
- Shipping setup (Shipping Zones, Shipping Methods, real-time shipping integrations)
- Tax configuration guidance (Avalara and other setups, if used)
- API-based integrations support (lightweight changes and troubleshooting)
- Webhook/event troubleshooting (where applicable)
- Connecting email/SMS tools, review tools, loyalty apps, etc.
C) SEO, CRO, Analytics, and Performance
- Fixing common BigCommerce SEO issues (metadata, indexing, canonical, redirects)
- On-page SEO improvements for key pages
- Performance improvements (theme asset optimization, app load reduction)
- UX/CRO recommendations to improve conversions
- GA4 setup support
- Meta Pixel setup support Tracking and reporting support
D) Content, Creative, and Marketing Support
- Banner creatives and promotional graphics
- Homepage and landing page content improvements
- Product image enhancements (basic)
- Email campaign support (templates, edits, content, setup support)
E) AI / LLM Optimization and Consultation
- GEO/AEO readiness guidance (how your store appears in AI answers)
- Practical AI consultation for marketing and ops workflows
- Recommendations for AI chatbot/assistant options for BigCommerce storefronts
F) What is added vs Silver
- More advanced Stencil storefront refinements (PDP merchandising blocks, category UX, search/filter improvements)
- Deeper app stack review & optimization plan
- Improved tracking setup (GA4 events, Meta events – where feasible)
- Monthly CRO recommendations prioritized by impact
- Better performance tuning and continuous optimization
Terms and Conditions (Gold)
- Original price is $700 USD/month; discounted pricing is valid for a limited period.
- You can purchase multiple plans if you need more hours.
- Extra hours: $30 USD/hour.
- Cancel anytime. No minimum term. Plan remains active until the billing cycle ends. Payment is non-refundable. Two-week notice required.
- Total monthly work is limited to plan hours.
- Each task is estimated and started only after your approval.
- You get access to a daily task tracker.
- Monthly report will be shared.
- Unused hours carry forward up to 3 months.
- Paid apps, themes, and third-party tools are purchased separately by the merchant.
- Pricing includes only service time, not software/app costs.
Platinum
Pricing: $500 USD/month - 20 hours/month
Best for: Active or scaling stores on Pro. For Enterprise, we can provide a custom retainer based on scope.
Includes
- 20 hours/month of expert BigCommerce support
- Development, design, maintenance, SEO, analytics, CRO, automation, and AI-related tasks
- Access to a daily task tracker (ticket-style workflow)
- Monthly reporting (work summary & outcomes)
- More room for UX improvements, CRO experiments, and app/integration work
- Task estimates & approval before we start
- Faster turnaround and continuous improvement across storefront, marketing & performance
- Additional hours at $30 USD/hour
In this package, we will include:
A) BigCommerce Storefront, Theme, and Maintenance (Stencil)
- Stencil theme edits, layout improvements, and storefront enhancements
- Header/footer/navigation changes
- Homepage, PDP (Product Detail Page) and Category Page improvements
- Cart and checkout experience improvements (within BigCommerce capabilities)
- Bug fixes and ongoing maintenance
- Emergency troubleshooting and issue resolution
- Backup guidance and recovery support (platform + third-party where applicable)
- Catalog updates and basic data cleanups
- Basic content/page updates
B) Apps, Integrations, and BigCommerce Features
- BigCommerce Apps Marketplace installs and configuration
- App cleanup (remove unused apps, reduce bloat, improve speed)
- Payment gateway setup support
- Shipping setup (Shipping Zones, Shipping Methods, real-time shipping integrations)
- Tax configuration guidance (Avalara and other setups, if used)
- API-based integrations support (lightweight changes and troubleshooting)
- Webhook/event troubleshooting (where applicable)
- Connecting email/SMS tools, review tools, loyalty apps, etc.
C) SEO, CRO, Analytics, and Performance
- Fixing common BigCommerce SEO issues (metadata, indexing, canonical, redirects)
- On-page SEO improvements for key pages
- Performance improvements (theme asset optimization, app load reduction)
- UX/CRO recommendations to improve conversions
- GA4 setup support
- Meta Pixel setup support
- Tracking and reporting support
D) Content, Creative, and Marketing Support
- Banner creatives and promotional graphics
- Homepage and landing page content improvements
- Product image enhancements (basic)
- Email campaign support (templates, edits, content, setup support)
E) AI / LLM Optimization and Consultation
- GEO/AEO readiness guidance (how your store appears in AI answers)
- Practical AI consultation for marketing and ops workflows
- Recommendations for AI chatbot/assistant options for BigCommerce storefronts
F) Advanced features
- More advanced Stencil storefront refinements (PDP merchandising blocks, category UX, search/filter improvements)
- Deeper app stack review & optimization plan
- Improved tracking setup (GA4 events, Meta events – where feasible)
- Monthly CRO recommendations prioritized by impact
- Better performance tuning and continuous optimization
G) What is added vs Gold
- Advanced SEO work support (technical SEO fixes, redirect strategy, structured data guidance)
- Performance optimization focus (Core Web Vitals improvements, app/script reduction strategy)
- More complex integration troubleshooting (API, middleware & ops tools)
- Advanced analytics support (event mapping, funnel diagnostics, attribution checks)
- AI readiness guidance for discovery & support workflows
Terms and Conditions (Platinum)
- Original price is $1,000 USD/month; discounted pricing is valid for a limited period.
- You can purchase multiple plans if you need more hours.
- Extra hours: $30 USD/hour.
- Cancel anytime. No minimum term. Plan remains active until the billing cycle ends. Payment is non-refundable. Two-week notice required.
- Total monthly work is limited to plan hours.
- Each task is estimated and started only after your approval.
- You get access to a daily task tracker.
- Monthly report will be shared.
- Unused hours carry forward up to 3 months.
- Paid apps, themes, and third-party tools are purchased separately by the merchant.
- Pricing includes only service time, not software/app costs.
Client Testimonials
Dan
Firstwireapp.com quickly, efficiently and effectively updated my website to a new theme. Most importantly they were able to add some significant new features that has made my customer’s ordering experience more enjoyable resulting in increased orders and less work for me. The team responded quickly to my questions and concerns to complete the work in a timely manner with positive results. Finally, the cost for this work was very reasonable and I am happy to recommend them should you need what they have to offer.
tokaidojapan.com
Anne Martin
Great value and easy to work with!
They kept working until I was completely satisfied.
sugarpressart.com
James Spounias
Firstwire did a great job refreshing my website and assisting with Klaviyo.
carotec.com
Richard Kuhlman
Very responsive team from theme selection, through implementation to trouble shooting final result. Very quick response times which lead to a finished product we are very pleased with.
bicyclingart.com
Nigel Wright
Firstwire delivered in every way. Vivek was Particularly helpful. I will most definitely be using their services again in the future.
thepanettonestore.co.uk
Portfolio
Reviews
BigCommerce Monthly Retainers
Your BigCommerce store is never really “done.” There are always things to improve – theme updates, app maintenance, checkout friction, catalog changes, speed issues, SEO fixes, conversion improvements, analytics tracking, and new growth opportunities.
Our BigCommerce Support Retainers give you an expert team on standby for ongoing improvements and support – without the cost and complexity of hiring in-house.
BigCommerce gives you a powerful platform, but performance and growth depend on continuous improvements across:
- Stencil storefront UX
- Category merchandising
- Checkout friction reduction
- App stack hygiene
- SEO & structured content
- Tracking + analytics reliability
- Speed/Core Web Vitals
- AI-driven discovery readiness (GEO/AEO)
With our retainers, your store keeps moving forward month after month
Why FirstWire Apps?
- 13+ years of e-commerce experience across platforms and store sizes
- Expertise in BigCommerce themes (Stencil), apps, integrations, SEO, CRO, and performance
- We focus on continuous improvement, not just ticket closure
- Flexible usage of hours – use time where your store needs it most each month
To get started: email info@firstwireapp.com, submit the contact form, or call +1 (669) 333-5580 / +91 9986292508.
Also looking to upgrade and revamp your BigCommerce stores with a fixed priced package? Please check our BigCommerce Upgrade Packages.
GET IN TOUCH
Are you interested in signing up for any of these BigCommerce Monthly Support Retainer Packages? Please reach out to us by submitting this form. You can also email us at info@firstwireapp.com, or call at +1 (669) 333-5580
We will be happy to help you choose the package that best fits your business needs.
We will get in touch with you in 24 hours or sooner.
CUSTOMER SUPPORT TEAM
Our customer support team will review your requirements and advise on which BigCommerce retainer plan or service is the best fit. You can ultimately choose the package you prefer. They may contact you to better understand your store setup and priorities – such as Stencil theme updates, Apps Marketplace configuration, payments/shipping/tax setup, performance optimization, SEO, tracking, or integrations.
TECHNICAL TEAM
Our technical team will then connect with you to begin services right away and set up access, workflow, and the task tracker for ongoing execution.
PROJECT INITIATION
You can subscribe to any of these packages. Once we receive payment, we will formally initiate the retainer services. A dedicated project manager will be assigned to coordinate with you and the delivery team.
Depending on the scope, your project team may include a Project Manager, UI Designer, BigCommerce Developers (Stencil/API), Integration Specialist, SEO/Analytics Specialist, Graphic Designer, and Digital Marketing professionals.
START YOUR PROJECT
